Privacy is important; especially when you consider the number of ways we communicate and interact these days. That’s why we’ve put together this statement. It explains how we collect, hold, use and disclose your personal information and who we share it with.
When we say ‘we’ or ‘us’ we mean Silvergull Pty Ltd as Trustee for Silvergull Trust ABN 98 419 813 24 (Silvergull).
• What is "personal information"?
• When do we collect personal information?
• Do we collect personal information via websites?
• How do we use the personal information we collect about you?
• How do we check the quality of personal information?
• Who sees your personal information?
• Do we use your personal information for marketing?
• How do we keep your personal information safe?
• How can you see the personal information that we hold about you?
• How can you correct your personal information?
• What can you do if you have a question, problem or complaint about our use of your personal information?
What is "Personal Information"?
Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable.
When do we collect Personal Information?
Do we collect Personal Information via websites?
How do we use the Personal Information we collect about you?
How do we check the quality of Personal Information?
Who sees your Personal Information?
Do we use your Personal Information for marketing?
How do we keep your Personal Information safe?
How can you see the Personal Information that we hold about you?
How can you correct your Personal Information?
What can you do if you have a question, problem or complaint about our use of your Personal Information?
This policy sets out our approach to resolving complaints from individuals about the way we have dealt with their personal information, and outlines what people can expect when they make a complaint.
Management of Privacy Complaints
Privacy complaints are managed by the Privacy Officer.
The Privacy Officer will:
• Receive and acknowledge the complaint
• Seek further information from the complainant if necessary
• Thoroughly investigate the complaint
• Respond to the complainant with the outcome of the investigation
• Provide feedback to the relevant internal stakeholders
Privacy Complaint Process
1. Complaint Receipt
We ask that complaints be made in writing. The Privacy Officer may receive an oral complaint if he considers that making a written complaint would be impracticable or unreasonably onerous for the complainant. In written complaints, complainants should:
• Include sufficient contact details to enable us to identify them
• Clearly and succinctly state the nature of their complaints
• Include sufficient information for the Privacy Officer to understand the complaints
• Provide details such as what happened, when they became aware of it, and who was involved
• State which Australian Privacy Principle they believe has been breached (if known)
• Outline the impact the event has had on them
• Include details of what they would like to see happen to resolve the complaints
Complaints can be emailed to firstname.lastname@example.org or posted to:
Glenvale School Nathalia 26 Harcourt Street Nathalia 3638.
If a complaint is received from someone other than the individual involved, we will only proceed if we have evidence that the person submitting the complaint has authority to do so.
2. Complaint Acknowledgement
The Privacy Officer will acknowledge the complaint within five working days of receiving it.
3. Complaint Investigation
The Privacy Officer will investigate the concerns raised by the complainant. This may involve obtaining further information from the complainant, speaking with the relevant staff members, reviewing relevant documents or client files, and obtaining technical or legal advice.
It is anticipated that in most cases, the duration of the investigation will not exceed 20 working days. If the investigation is likely to take longer than 20 days, the Privacy Officer will notify the complainant.
4. Complaint Outcome
The Privacy Officer will inform the complainant in writing as to the outcome of the investigation.
If the complainant remains dissatisfied with the response provided, they may wish to contact the Office of the Australian Information Commissioner (The Privacy Commissioner). For more details, see https://www.oaic.gov.au/
5. Internal Feedback
Where appropriate, the Privacy Officer will provide feedback, including recommendations of process improvements, to the relevant internal stakeholders to ensure continued compliance with the Australian Privacy Principles.